Who we are
Our website address is: https://ohashi.co.uk. We are a division of T H White Ltd.
PRIVACY & GENERAL DATA PROTECTION REGULATION (GDPR)
Privacy Statement
Privacy Statement & Data Use
T H WHITE is committed to protecting your personal data and respecting your privacy. You can browse our website without providing personal information, and we only collect data when you choose to share it with us. T H WHITE may monitor and record telephone calls for training and quality purposes.
What we collect
We collect only the information necessary to communicate with you and deliver our services. This may include your name, contact details, and communication preferences. In some cases, we may also collect additional information to better understand your needs and improve our services. Specifically, we use your information to communicate back to you, to update you on service and benefits, and to personalise your experience with us.
How we use your information
We use your data to:
- Provide products and services you request
- Communicate with you regarding enquiries, updates, and service reminders
- Improve our services and customer experience
- Send relevant marketing communications/conduct market research (you can opt out at any time)
We do not sell, rent, or lease your personal data.
Sharing your data
Your information may be shared with closely related entities and/or trusted business partners who are acting on our behalf for the uses described above, necessary to deliver our services (e.g. product support or warranties). All third parties are required to handle your data securely and in line with legal requirements.
Marketing choices
You will always have the option to opt out of marketing communications. However, important service-related communications (such as safety notices or maintenance reminders) may still be sent where necessary.
Data security
We take appropriate measures to protect your data from unauthorised access, loss, or misuse. Access is limited to those who need it for legitimate business purposes.
Data retention
We only keep your personal data for as long as necessary for business, legal, or regulatory reasons.
Your rights
You have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion (where applicable)
- Object to or restrict certain processing
- Withdraw consent for marketing at any time
Use of Credit Reference Agencies
To help us assess customer account applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs). We obtain this via Creditsafe Business Solutions Ltd, and its partners who supply consumer credit and identity data. Creditsafe is authorised and regulated by the FCA (ref no. 742313). The information we receive may include data relating to your identity, credit commitments, payment history and information of public record, which will be used solely for legitimate business purposes including creditworthiness assessment, identity verification and fraud prevention in accordance with data protection law.
Cookies and third-party links
Our website uses cookies to improve functionality and user experience. You can manage your cookie preferences through your browser settings. Our site may contain links to third-party websites, which operate independently and have their own privacy policies.
Contact and further information
For more detailed information on how we handle your data, please refer to our full Data Protection Policy. If you have any questions or wish to exercise your rights, please contact our Data Privacy Officer noted within our Policy. You also have the right to complain to the UK Information Commissioner’s Office (ICO) or another relevant data protection authority if you are dissatisfied with how we manage your personal data.
1st April 2026
Data Protection Policy
Our Data protection policy is available to download here should you wish to learn more about our adherence to General Data Protection Regulation.